Quick approval for eligible returns
Refunds processed within 10 business days
Support for return questions at every step
Please Note:
These are our general return policies, but terms and conditions vary depending on the supplier. Please contact us for any assistance needed.
Our returns and refunds policy
We want you to shop with confidence. This page explains how returns, exchanges, and refunds are handled as part of our commitment to a smooth experience with Metonia Media, a Birmingham-based online retailer. You can request a return within 30 days of receiving your order, provided items are unused, in original packaging, and include proof of purchase.
Certain exclusions apply, including personalised, perishable, and sale items. Once your return is received and inspected, refunds are issued to your original payment method within a reasonable timeframe. Please contact us if you need any help with a return.
Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at zed030578@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at zed030578@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
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Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
Metonia Media will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.
If more than 15 business days have passed since we’ve approved your return, please contact us at zed030578@gmail.com.
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Disclaimer: The refund policies outlined above are provided as general guidance and may vary depending on the supplier involved. For details relating to a specific product, order, or situation, please contact us directly, and we will be happy to provide further information.